Solution Manual for Customer Service: A Practical Approach, 6/E 6th Edition : 013274239X

A Comprehenive Solution Mnul for Cutomer Service: A Prcticl Approch 6/E By Eline K. Hrri ISBN-10: 013274239X ISBN-13: 9780132742399

MODULE I: SELF-MANAGEMENT
1.      Attitude, Goal Setting and Life Management
2.      Personal Financial Management
3.      Time and Stress Management/Organization Skills
4.      Etiquette/Dress

MODULE 2: WORKPLACE BASICS
5.      Ethics, Politics, and Diversity
6.      Accountability and Workplace Relationships
7.      Quality Organizations and Service
8.      Human Resources and Policies

MODULE 3: RELATIONSHIPS
9.     Communication
10.   Electronic Communications
11.   Motivation, Leadership and Teams
12.   Conflict and Negotiation

MODULE 4: CAREER PLANNING TOOLS
13.   Job Search Skills
14.   Resumé Package
15.   Interview Techniques
16.   Career Changes