Solution Manual for IT Strategy, 2/E, James D. McKeen, Heather Smith

Solution Manual for IT Strategy, 2/E, James D. McKeen, Heather Smith, ISBN-10: 0132145669, ISBN-13: 9780132145664

This is a Complete Solution Manual (NOT TEST BANK or Original Text Book)! Solution Manual is step by step solutions of end of chapter questions in the text book. A solution manual offers the complete detailed answers to every question in textbook at the end of chapter.

Table of Contents

Section I: Delivering Value with IT

Chapter 1: Developing and Delivering on the IT Value Proposition

Chapter 2: Developing IT Strategy for Business Values

Chapter 3: Communicating with Business Managers

Chapter 4:  Building a Strong Relationship with the Business

Chapter 5:  Developing IT Professionalism

Section I Mini-Cases

Delivering Business Value with IT at Hefty Hardware

Investing in TUFS

IT Planning at ModMeters

Section II: IT Governance

Chapter 6:  Information Management: The Nexus of Business and IT

Chapter 7:  The IT Budgeting Process

Chapter 8:  Creating and Evolving a Technology Roadmap

Chapter 9:  Delivering IT Functions: A Decision Framework

Chapter 10:  IT Sourcing

Chapter 11:  Application Portfolio Management

Section II Mini-Cases

Building Shared Services at RR Communications

Creating a Process-Driven Organization at AgCredit

IT Investment at North American Financial

Section III: Information-Enabled Innovation

Chapter 12:  Strategic Experimentation with IT

Chapter 13:  Enabling Collaboration with IT

Chapter 14:  Social Computing: How Should it be Managed?

Chapter 15:  Information Delivery: IT’s Evolving Role

Chapter 16:  Master Data Management

Section III Mini-Cases

Information Management at Homestyle Hotels

Innovation at International Foods

CRM at Minitrex

Customer Service at Datatronics

Section IV: IT Capability Management

Chapter 17:  Developing IT Capabilities

Chapter 18:  Building Better IT Leaders from the Bottom Up

Chapter 19:  Managing IT-based Risk

Chapter 20:  The Identity Management Challenge

Chapter 21:  Linking IT to Business Metrics

Section IV Mini-Cases

Leveraging IT Vendors at SleepSmart

Project Management at MM

Managing Technology at Genex Fuels