Test Bank for Essentials of Business Communication, 11th Edition, Mary Ellen Guffey, Dana Loewy, ISBN-10: 1337386499, ISBN-13: 9781337386494

Test Bank for Essentials of Business Communication, 11th Edition, Mary Ellen Guffey, Dana Loewy, ISBN-10: 1337386499, ISBN-13: 9781337386494

Table of Contents

Part 1: BUSINESS COMMUNICATION IN THE DIGITAL AGE.
1. Succeeding in the Social and Mobile Workplace.
Part 2: THE WRITING PROCESS IN THE INFORMATION AGE.
2. Planning Business Messages.
3. Organizing and Drafting Business Messages.
4. Revising Business Messages.
Part 3: CONTEMPORARY WORKPLACE COMMUNICATION.
5. Short Workplace Messages and Digital Media.
6. Positive and Neutral Messages.
7. Negative Messages.
8. Persuasive Messages.
Part 4: BUSINESS REPORTS AND PROPOSALS — BEST PRACTICES.
9. Informal Reports.
10. Proposals and Formal Reports.
Part 5: PROFESSIONALISM, TEAMWORK, MEETINGS, AND SPEAKING SKILLS.
11. Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings.
12. Business Presentations.
Part 6: EMPLOYMENT COMMUNICATION TODAY.
13. The Job Search, Résumés, and Cover Messages.
14. Interviewing and Following Up.
Appendix A: Message Formats.
Appendix B: Documentation Formats.
Appendix C: Correction Symbols and Proofreading Marks.
Appendix D: Grammar/Mechanics Handbook [Including Confusing Words and 160 Frequently Misspelled Words].
Glossary (Available only within MindTap).
Index.